1. Nature of Products & Services
MerchFlow is a premier digital creative and design studio. All branding assets, vector logo masters (.AI, .EPS, .SVG, .PDF), Figma UI/UX prototypes, social media creative kits, and commercial video deliverables provided through MerchFlow are 100% digital in nature.
2. Shipping & Delivery Fees
Since all delivery is executed electronically over secure internet protocols:
- Shipping Charges: ₹0.00 (Zero shipping fees for all buyers).
- Handling / Packaging Fees: ₹0.00 (No hidden or handling fees).
3. Mode of Electronic Delivery & Access
Upon successful payment authorization by our payment gateway partners (Cashfree, Razorpay, Easebuzz, Instamojo), the buyer receives instant access through the following channels:
- Instant On-Screen Access: Immediate redirection to a secured fulfillment page containing direct file download links, license keys, or portal access buttons.
- Automated Email Receipt: A digitally generated order confirmation and invoice containing the permanent access link is dispatched immediately to the buyer's registered email address.
- WhatsApp Notification (Optional): If configured by the merchant, an automated notification containing the access link is sent directly to the customer's provided mobile number.
4. Delivery Timeline
All digital purchases are delivered instantaneously (within 0 to 10 minutes) upon successful completion of payment checkout.
5. Support & Delivery Helpdesk
If you have completed payment but have not received access within 15 minutes, please reach out to our support team: